Policy

Last updated: November 3, 2018

RETURNS

We are only happy when you love your frames! So if you decide not to keep your online purchase, we understand. Simply send us an email with your name, address, and invoice number to tiffany@eyecandycreations.us within seven days of receiving your shipment. As long as you’re within 7 days, we’ll email you a Return Authorization label. Always refer to this tracking number when corresponding with us or shipping your merchandise so that we can expedite your return. 

 

Regretfully, we can’t accept merchandise for return that is bought on sale or isn’t returned in its original condition; and we can’t fully credit you without the original casing – so please remember to include your cases and cleaning cloths. We are also unable to reimburse you for the costs of shipping, so be sure to let us know if your glasses aren’t right for you before you send them to us. If you have any questions about our policies, please let us know. We’re always happy to speak with you. 


CUSTOMER SUPPORT

Having trouble with your order? You can reach us by email at info@Eyecandycreations.us or tiffany@eyecandycreations.us.Your satisfaction is our priority and we are here to help in anyway possible. We are at your immediate service during the business week and will respond to any emails sent over the weekend on the following business day.


SHIPPING POLICY

Do you ship internationally?

Yes. Internationally shipping charges apply.

 

How long will it take for my glasses to arrive?

  • All product “In- Stock” ships within 2-3 business days via USPS
  • International shipments take 10-12 days to receive via USpS
  • All Pre-orders will ship within 3-4 weeks. 

 

Can I check the progress of my order?

You can call us at 470-589-7709 to speak to one of our friendly customer service agents – or – use our  contact form to send us a message with your question or issue. We will be happy to assist you. 

 

I entered my order wrong. Can I make changes?

Yes. Call us at 470-589-7709 to speak to one of our friendly customer service agents – or – use our contact form to send us a message with your change request. We will be happy to assist you. 

 

Do you ship signature required?

No. 


PRIVACY POLICY

This is the Privacy Policy of the Eye Candy Creations website (together with our affiliates and subsidiaries, “ECC”, “we”, “us”, “our” and terms of similar meaning) and our related products and services (the “Site”). It describes the information that we collect from users of our Site (“Users”) as part of the normal operation of our Site, and how we use and disclose this information 

 

By accepting the Privacy Policy in registration or by visiting and using the Site, you expressly consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to our Terms of Service

 

We take every precaution to protect customer and user information. We have appropriate security measures in place on the site and in our physical facilities to protect against the loss, misuse, or alteration of any information that we have collected from you. This information is safeguarded and will not be disclosed or marketed. It is intended solely for our use at Eye Candy Creations.

 

We do not store credit card numbers from online transactions. Any access to our customer database, shipping, order transaction, customer service, and billing is individually password protected and is limited to those employees who need to perform specific functions in service of our customers. 

 

Eye Candy Creations respects the confidential nature of the personal information you provide online. We ask for personal information in order to provide a service that is tailored to your needs. To that end, we will never spam you. You will receive a very limited number of emails from us — and only to share information about upcoming Eye Candy Creations Frame events that we think you may be interested in.

 

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities. The Website is available only to individuals who are at least 13 years old.

 

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

 

The data we collect about you. 

 We collect several types of information from and about users of our Websites. For the purposes of this Privacy Policy, Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

 

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

 

  • Identity Data 
  • Contact Data
  • Financial Data
  • Transaction Data
  • Technical Data
  • Profile DataUsage Data
  • Marketing and Communications Data 

 

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

 

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offenses. 

 

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

 

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. 

 

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. 

 

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us by sending us a message through our  contact form. 

LENS CARE & REPAIR

If your lenses are dirty, simply clean them with warm, soapy water, or a lens cleaning solution, and completely dry them with a microfiber cleaning cloth or 100% cotton material.

Avoid paper products (paper towels, tissues, etc.) as they tend to be abrasive.

It is always a good idea to store your glasses in a case when you’re not wearing them!

CELLULOSE ACETATE PLASTIC FRAMES

All of our brands are made of high quality cellulose acetate, a material favored for its durable qualities since the early twentieth century. Periodically clean your frame with warm, soapy water, and dry with a soft cloth. If, after years of wear, your frame has become a little dull, or the temples need some adjusting, your local eyewear specialist can easily help you.